Items can be returned for an exchange within 30 days from delivery date. Please ensure items are unworn, unwashed and returned in good condition otherwise we will not be able to process your request.
If you have requested an exchange and this item is out of stock or you are seeking an alternative product with a difference in price – we will reimburse you the difference.
Items purchased can be returned within 30 days from delivery date for a full refund.
Returns will only be accepted if items are unworn, unwashed and with original packaging. Please ensure items are returned in good condition otherwise we will not be able to process your request.
Please do not return any incorrect or damaged items before you contact us.
Please email us immediately via our email firstname.lastname@example.org with the following information:
Your Email Address:
Description of item: garment type, size, colour, print.
Tell us your concern:
Please upload photos of the faulty or incorrect item.
What are you seeking? (subject to availability of product)
Valla Surfboards will contact you via email and we will do our very best to resolve your query.
Please note we are not responsible for any costs incurred in returning items. We can only accept returns if item/s are unworn, unwashed, in original packaging, and within 30 days of purchase date.
Please send your return to the following address:
PO BOX 258
Nambucca Heads NSW 2448
When returning your item/s, make sure to include the following information so we can process your request correctly.
Date of Delivery:
Product: e.g. T-shirt/Tank/Long Sleeve/Hoodie
Colour: e.g. white/black:
Reason for return: Please explain why: e.g. too small/too large
What are you seeking: e.g. exchange or refund
If exchange is not possible Valla Surfboards will reimburse you.
We endeavour to contact you in a timely manner after we receive your return, however, please allow up to 2-3 business days for us to get back to you.
Thank you for your patience.